Raduga suddenly starts to jump inside over songs

The problem, raduga can work normally some days then suddenly starts to jump on songs and to not reproduce the first 3 seconds or to skip on half songs.
It is established windows 2000 directX 9 tried raduga 3.11, 3.5 and 3.6.
In what a problem?

Re: Raduga suddenly starts to jump inside over songs

I am having the same sort of problem using the latest version of Raduga on Windows XP.

When it plays a jingle it seems to struggle to start it, making it tend to stutter through either most or all of the jingle. (It has just happened just now while jistening at home as the jingle came out of the News - the 3rd hour in a row).

It has also started (just recently over the past few weeks) to do the same with some songs.

Also, another problem happens occasionally with the jingle HotKeys, when I fire one it misses out half of the jingle.

Any ideas? Could it be a soundcard problem?

Bob

Re: Raduga suddenly starts to jump inside over songs

Hey Bob & Robert,

I'm glad in a way that someone else is having this problem as well. I have been experiancing this glitch for quite sometime and have been going quite mad trying to work it out.

I also wondered about a soundcard problem but have now got a turtle beach santa cruze with the lastest driver and it has made no difference to it at all.

I find it particularly bad on the hot keys especially when you re-assign them with a new days sweepers/liners and as you use that batch of 10 its does seem to get a little better like the system has buffered the first bit of each one into the memory, i have been using raduga for over 2 years and this is the first time i have had a real problem i cant solve quickly....hope someone can help on this.

Mark.
Joint CEO wmsl-uk
www.wmsluk.com

Re: Raduga suddenly starts to jump inside over songs

I have just installed 3.6 on my laptop an have the same problem. On my PC I have no problem at all and the laptop has more memory and processor speed.

Wolfgang, do you have any ideas what the problem could be?

Re: Raduga suddenly starts to jump inside over songs

Please, if you have a specific problem with Raduga, use the bug report form or contact your Raduga distributor.

If there is a problem with sound quality, it is very unlikeley that it is caused by Raduga itself, because Raduga uses the build-in codecs and drivers of your Windows system, i.e. the same ones that are used by Windows Media Player.

There can be various reasons for bad sound, for example it can be related to the sound card, drivers, screen saver, other software, cache configuration, power management, harddrive problems, network problems to name a few. It's absolutely impossible to solve individual cases on this message board.

Raduga is used successfully by hundreds of users without any problems. If you have problems on one computer, chances are that it works better on another one. Unfortunatley we can't test all possible sound cards and computer configurations. Please use the free demo version to try it on your system(s) before you buy Raduga. If you can't get it to work, then don't buy it.

Re: Raduga suddenly starts to jump inside over songs

Assuming that it may be a soundcard problem, do you recomend any specific cards that would work better with XP??

Bob

Re: Raduga suddenly starts to jump inside over songs

I have on-board sound with Avance AC97 chip and a PCI 338-A3D card with Aureal Vortex 8820 chipset. Both work without problems using the drivers included with Windows XP SP2.

Maybe someone else can recommend other higher-quality soundcards?

Re: Raduga suddenly starts to jump inside over songs

We have used and recommended the Turtle Beach Santa Cruz soundcard. It is flawless with Raduga.

Re: Raduga suddenly starts to jump inside over songs

Another method is to reduce the Hardware Acceleration on your soundcard. Go into Control Panel-Sounds-Audio-Advanced. If it's on Full, try reducing it a notch.

--
Charlie @ MicsLive.com

Re: Raduga suddenly starts to jump inside over songs

Good idea Charlie - will try that tomorrow!

Bob

Re: Raduga suddenly starts to jump inside over songs

I changed the Hardware and so far no problems have occured as far as I have heard - so keeping my fingers crossed all should be ok - cheers Charlie!

Bob

Re: Raduga suddenly starts to jump inside over songs

Experienced similar problem. Normally, I use Windows default for acceleration (1 notch back from Full). Had to back-off another notch to correct problem. The only changes in this batch of PCs are the sound blaster as far as I can tell. The problem happened on WIN2000Pro SP4 and WIN2000 Server SP3. Boards are Intel, used before with no problems.
Interestingly, the glitches appear more severe at high bitrate encoding, regardless of whether I used Lame or Xing. Did not test Frauhofer yet.

Re: Raduga suddenly starts to jump inside over songs

ARRRRGGGHHHHHH! The problem has came back!!!! Same as before - stuttering jingles - even though acceleration is at the lowest point. Any thoughts anyone??

Bob

Re: Raduga suddenly starts to jump inside over songs

Bob, what has changed? Try to backtrack, think of the PC, the software, the way jingles are encoded, where they are coming from and so on... There has to be a clue. Regards, christian

Re: Raduga suddenly starts to jump inside over songs

Have tried that and nothing has been done to the pc sice the last post. Thats why I cant understand this problem....

Bob

Re: Raduga suddenly starts to jump inside over songs

Hey

I can try to help. If the bitrate of song is variable it jumps, before the end, to next song and both play in the same time, so it is necesary for songs to be constant bitrate, and then they dont jumps on the next song.
Regards

Re: Raduga suddenly starts to jump inside over songs

Are all files at the same bitrate/sample rate/format etc? If not, convert them to a single standard format. If you cannot devote the time or resources from the PC you are running Raduga on, clap another computer on via network cable, set the music drive (D: in many cases) on the first machine to SHARED, then do a batch file convert with Cool Edit, Audition, WinAmp blahblah. Save all converted cuts to the second box, then during a lull (like a baseball game or a vitamin infomercial) transfer them back to the first, overwriting the old files. All better.

Re: Raduga suddenly starts to jump inside over songs

Our raduga has this problem as well however I managed to figure why it was happening.

We have our two raduga licences and our music library is stored on another server the glitches experienced we caused by the network being poorly set up this has now be fixed so if you run raduga locally and have your music library on a remote pc then this is for sure what is causing you grief

cheers
Hineze

Re: Raduga suddenly starts to jump inside over songs

Still getting the stuttering problems.

One thing that has been noticed is that it gets worse as the week goes on.

I normally reboot the pc when I am there on Sundays - when I go back on Saturday, it is crawling almost.

What I did notice is that the pc shows a message about running low on virtual memory.

Could this be causing the tracks to stutter???

Bob

Re: Raduga suddenly starts to jump inside over songs

Definitely. When the computer starts swapping memory to the harddisk, then it becomes generally slow and the additional disk operations may interfere with the reading of sound files.

You can check with Windows Task Manager, which processes use all the memory (hoping it's not Raduga). Maybe you can terminate some other services that are not strictly required.

Re: Raduga suddenly starts to jump inside over songs

Raduga is the only thing that is running on the pc.

How do I fix the memory problem????

Bob

Re: Raduga suddenly starts to jump inside over songs

Bob,
How much memory is in your Raduga Machine ? 128MB (pushing it), 256MB (more like it), 512MB (oh yes).. ? Or something else ?

--
Charlie @ MicsLive.com

Re: Raduga suddenly starts to jump inside over songs

running on 512mb

Bob

Re: Raduga suddenly starts to jump inside over songs

This problem is really getting annoying now and making my playout system unusable.

I am thinking about formating the machine and starting from scratch.

I am currently running 3.8 (I think), will it be ok to re-install this on another machine while I make these changes?

Bob

Re: Raduga suddenly starts to jump inside over songs

So, as the memory increases then my pc slows down. Raduga was using 12,000k when I left it yesterday.

When I came in today it was up to 100,000k and jumping as soon as a jinlge / event /playlist loaded.

I have rebooted it, removed power cable then put them back, booted up again and Raduga is running at 10,000k and now up to 13,000k within that 20 minute period.

Is there anyone that can give me a duffers guide to saving memory with Raduga - it's doing my head in!!!!!!!!!!

Bob

Re: Raduga suddenly starts to jump inside over songs

> I am currently running 3.8 (I think), will
> it be ok to re-install this on another machine
> while I make these changes?

If you have an USB dongle, simply move it to the backup machine. Otherwise, please contact your Raduga distributor to unbind your license code.

Re: Raduga suddenly starts to jump inside over songs

We are having similar problems here. We have noticed in recent weeks that Commercials are skipping every so slightly, and the worst thing is the first microseconds of id's and commercials are being missed, we wound back acceleration however this only seemed to stop the problem for a week now its back and worse than b4.

Re: Raduga suddenly starts to jump inside over songs

What version of Raduga are you using Stepohan??

Bob

Re: Raduga suddenly starts to jump inside over songs

Bob we are using the latest version of Raduga The problem wasnt there when we installed it its something that has developed over the last 6 weeks. I have wound back everything and yet still it happens.

Re: Raduga suddenly starts to jump inside over songs

We spent alot of time yesterday wiping our pc and reinstalling from fresh.

It is much faster and works fine now.

I will be watching carefully as when we got it origionally it worked well, then the whole jumping and stuttering thing started around 8 - 9 months ago.

The Raduga program itself was eating in to a huge amount of memory - and just kept doing it - at a stage last week where it was over 100,000k. The system was almost at a standstill by Monday night.

The problem is that if you have to wipe a pc it takes a hell of a time getting it back to where it should be. When you are a hospital radio station that relies heavily on automation, this isnt easy.

Bob